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FEATURES · A TOUR YOU CAN SKIP THROUGH

Nine chapters.
Everything TransVoix does.

A walk through every shippable capability — voice, language, trust, integration. Read top-to-bottom for the full tour, or jump straight to what you came for using the rail on the left.

LAYER · VOICE

Speak in their voice.

The agent's voice is cloned once at enrollment and used in both directions — outbound and inbound, in either language. The customer hears the agent. The agent hears the customer. Neither hears a generic TTS.

CH 01

Bidirectional
voice clone.

One enrollment, both directions, both languages. Refreshed quarterly or on demand. Prosody, accent, and micro-pauses preserved end-to-end.

VOICEPRINT · MAYA HERNANDEZ · agt-4471 ● ENROLLED 2026-03-12
EN · AGENT TRACK
ES · CUSTOMER TRACK
QUALITY 4.72/5 SAMPLE 187s CONSENT BIPA-OK
CH 02

Real-time
time-to-speak.

The caller hears the translation under 3 seconds, end to end. Slow enough that the customer doesn't get whiplash, fast enough that they don't start repeating themselves.

TIME-TO-SPEAK ● under 3 seconds end to end
SERVER-SIDE 740 ms
P95 · ILLUSTRATIVE 980 ms
P99 · ILLUSTRATIVE 1120 ms
p50 is the benchmarked end-to-end figure. p95 / p99 are illustrative tail shapes — not measured timings.
LAYER · LANGUAGE

Languages, without the menu.

6 languages live across 30 bidirectional pairs, 9 more in beta, 13 on the roadmap. The customer never picks a menu. The platform is designed for automatic language detection and mid-call switching, so the agent stays in their native language and the routing is handled for them.

CH 03

Auto-detect &
mid-call switch.

No IVR menus, no language prompts. The customer changes their mind, or another household member takes the phone. The platform tracks it.

LIVE · CALL 4471-9921 ● SWITCH @ 00:51
00:42
EN
CUST Hi, I have a question about my plan…
00:51
EN→ES
CUST …actually, ¿podemos seguir en español?
00:54
ES
AGENT Por supuesto. ¿Qué tal si me cuenta…
01:02
ES
CUST Perfecto. Tengo dudas sobre el copago.
CH 04

Glossary you
control.

Each tenant owns a termbase: locked translations, pronunciations, dialect variants. Versioned, signed, A/B-able per queue. The model defers to your terms before its own.

GLOSSARY ENTRY ● SIGNED · v3.4
amlodipine besylate
en · drug name · cardio
LOCKED TRANSLATIONS
es-MX amlodipino besilato
es-AR amlodipina besilato
zh-CN 苯磺酸氨氯地平
last edit · 2026-03-19 · m.chen@ used 1,247 ×
LAYER · TRUST

Audit-ready by default.

The hard part of voice AI in regulated industries isn't the voice — it's the audit. Every utterance is signed, every correction is append-only, every minute is exportable.

CH 05

Corrections that
append, never edit.

A mistranslation gets a signed correction utterance threaded into the audit log. The original is preserved. Reviewers see both. Regulators see both.

APPEND-ONLY · 4471-9921 ● 2 SIGNED
00:14:22.318
ORIG
…you can renew your plan once a year, in March.
○
00:14:34.901
CORR
Correction: …una vez al año, en abril (not March).
✓
00:14:34.902
PTR
audit_log → orig:utt-9921 → corr:utt-9924 → s.davis@
✓
CH 06

Provenance,
signed.

One C2PA manifest per call. Cryptographically signed. Verifiable without our cooperation. The audit answer to 'where did this audio come from' lives in the file itself.

C2PA MANIFEST · 4471-9921 ● VERIFIED
manifest
├─ claim_generator : "transvoix/1.4.2"
├─ signature_info
├─ alg : "ES256"
├─ signer : "transvoix-issuer-2026"
└─ time : "2026-03-26T14:14:34Z"
├─ ingredients
├─ audio.original_es : sha256:6f2a…
├─ audio.cloned_en : sha256:91be…
├─ transcript.utt-9921 : sha256:a44f…
└─ transcript.utt-9924 : sha256:c102… (correction)
└─ redactions : 2 (SSN, DOB)
CH 07

PII redaction by
zone, not globally.

Different queues have different rules. Healthcare redacts SSN/DOB/MRN before storage. Sales redacts only credit cards on export. Both honoured.

REDACTION ZONES · acme-health ● 2 OF 3 ACTIVE
Healthcare queues
SSN · DOB · MRN · Plan ID · DEA
redact pre-storage
Financial queues
SSN · acct # · CC · routing
redact pre-storage
Sales queues
CC only
redact on-export
LAYER · INTEGRATION

Plugs into the stack you have.

Generic by design. Anything that speaks SIP, WebRTC, or HTTPS connects in days, not quarters. We don't ship a contact-centre suite — we slot into the one you bought.

CH 08

Standard
protocols.

SIP, WebRTC, PSTN, REST, webhook, gRPC. If your contact-centre platform speaks any of them — and they all do — we connect in days.

SUPPORTED PROTOCOLS ● ALL STANDARD
SIP
Trunk to any standard PBX
WebRTC
Browser-native, zero install
PSTN
Carrier handoff where required
REST
Outbound dial, batch ops
Webhook
Inbound events, call lifecycle
gRPC
Streaming audio, low-latency
→ if it speaks any of these, we connect in <3 days
CH 09

Write-back that
lands clean.

Call summary, glossary hits, corrections, redactions, manifest URL, outcome — written back to the customer record as structured fields. Your reps don't transcribe; your analysts get clean data.

POST /crm/v2/contact/9871/notes ● 200 OK · 142ms
{
"call_id" : "4471-9921" ,
"duration_s" : 847 ,
"languages" : ["en", "es-MX"] ,
"summary" : "Plan eligibility verified, …" ,
"glossary_hits" : 4 ,
"corrections" : 1 ,
"redactions" : ["SSN", "DOB"] ,
"manifest_url" : "…/manifest.json" ,
"outcome" : "resolved"
}
FINALE · COMPARE

Against the
two real alternatives.

The other paths most teams weigh: a human interpreter on the line, or a generic MT-plus-TTS layer cobbled together. We optimise for the calls where the voice and the audit trail both matter.

DIMENSION
TransVoix
OUR PLATFORM
Human interpreter
BOOKED OR ON-CALL
DIY MT + TTS
SELF-ASSEMBLED
TIME-TO-SPEAK
under 3 seconds
2–5 min onboarding + live latency
1–3 sec; turn-based
AGENT VOICE
Cloned, bidirectional
Interpreter's voice
Generic TTS
COVERAGE
24/7, on-demand
Business hours, bookable
24/7
COST PER MIN
Starting at $0.55
$0.62–1.05 contracted
$0.05–$0.20 + build & ops
CORRECTION FLOW
Append-only, C2PA-signed
Verbal correction, unsigned
None
COMPLIANCE
SOC 2 Type 2 audit in progress · HIPAA — BAA executed at pilot onboarding · GDPR + BIPA
Varies by vendor
Often none
CRM/EHR WRITE-BACK
Native, structured
Manual
None
AUDIT TRAIL
Full, append-only, exportable
Recording only
Recording only
Production starts at $0.55/min, volume-discounted · See /pricing
FAQ

Things buyers ask .

Does TransVoix replace our human interpreters? +
No. Most teams pair us: TransVoix handles high-volume routine calls (eligibility, scheduling, follow-up) and routes complex cases — clinical consent, sentencing, anything legally consequential — to the human queue. The balance shifts toward automation as a team builds confidence over the first quarter.
How good is the cloned voice? +
Translation quality benchmarks at 4.72 out of 5 across our 30 production language pairs. We clone prosody and accent, not tone-of-the-day; if an agent has a cold, the clone has the cold. We refresh enrollment quarterly or on agent request.
What happens if the model mistranslates something critical? +
Append-only correction. The supervisor (or the agent themselves, mid-call) issues a corrected utterance which is C2PA-signed and threaded into the transcript with timestamp and signer ID. The original is never deleted.
Can we control terminology — drug names, plan codes, internal jargon? +
Yes. Each tenant has a glossary with locked translations and pronunciations. Glossary entries are versioned and signed; you can A/B them per queue.
Where does the audio actually live? +
US data processing today (us-east-1). EU residency available ONLY as an Enterprise-tier contractual term (not self-serve, not general availability). Audio is encrypted at rest (AES-256); Per-tenant KMS available on Enterprise. We do not train on call content.
How long does setup take? +
Scoped with you. We run pilots for teams evaluating on live calls, and scope, duration and success criteria are set together on a scoping call. Day 0: kickoff + voice enrollment. Day 1–7: integration with telephony and CRM/EHR. Day 8–30: shadow-mode, then live calls.
END OF TOUR · START A PILOT

See it on your own queue.

Scoped with you. We run pilots for teams evaluating on live calls, and scope, duration and success criteria are set together on a scoping call.

Start a pilot → Talk to sales