Terms of service.

You must be 13+ to use TransVoix, 18+ to use voice cloning, and authorized to bind your organization if you are signing up on its behalf. Using the service is acceptance.

Eligibility

You must be at least 13 years old to use TransVoix. Voice cloning features require you to be at least 18 years old. You must provide accurate information when creating an account, and keep that information current.

Signing on behalf of an organization

If you are using TransVoix on behalf of a company, agency, or other organization, you represent that you have authority to bind that organization to these Terms, and that "you" in these Terms refers to that organization.

Real-time voice translation in the browser. You speak in your language; the other party hears the translation in theirs — optionally in your cloned voice. Delivered as a hosted service. The exact feature set evolves with the product.

You are responsible for what happens under your login. Tell us right away if something is off.

No impersonation, no harassment, no illegal traffic, no abuse of the service, no attempts to break or extract our systems.

Recording is off by default and requires the consent legally required in each participant’s jurisdiction. TransVoix defaults to all-party consent. Recordings are encrypted, retained 30 days by default, configurable per agreement, and accessible only to participants.

Consent posture

Recording requires the consent legally required in each participant’s jurisdiction. The service defaults to all-party consent — every participant is notified that recording is active before it starts, and any participant can end recording at any time.

It is your responsibility to confirm that recording is lawful in the jurisdictions of all participants on a call you initiate.

Storage and retention

Recordings are stored encrypted at rest and in transit. The default retention is 30 days, after which recordings are automatically deleted. Business customers may configure a different retention window in their order form.

Access is limited to call participants via time-limited signed URLs. For the complete retention matrix, see the Compliance page.

Three plan tiers — Pilot, Production, Enterprise. Pilot scope and fees are agreed on a scoping call. Production is per-minute. Enterprise is custom. Fees, taxes, and credit terms are below.

Plan tiers

TransVoix is a B2B service offered in three tiers — Pilot, Production, and Enterprise — described on the Pricing page. The Pilot plan is scoped on a scoping call, with its duration, fees (if any) and specific success metrics agreed in writing before it begins. The Production plan is billed per minute of audio processed end-to-end. The Enterprise plan is governed by a separate order form and, where applicable, a Data Processing Addendum and Business Associate Agreement.

How minutes are counted

A billable minute is audio processed end-to-end from microphone to synthesized output, on the agent leg of the call. Idle time and silence over 500 milliseconds are not billed. Soft and hard usage caps are configurable per tenant; we will not bill overage without your written approval.

Payment, taxes, and currency

Production fees are billed monthly in arrears. Enterprise fees are billed as set forth in the order form. All fees are exclusive of taxes; you are responsible for any sales, use, VAT, or similar taxes other than taxes on our net income. Fees are stated and paid in US dollars unless an order form specifies otherwise.

Late payment and disputes

Invoices are due 30 days from the invoice date. We may suspend service for accounts more than 30 days past due, after written notice. If you dispute an invoice in good faith, contact us within 30 days of the invoice date and we will work with you to resolve it.

Pilot terms and credits

The Pilot plan is free — no fee, no credit card, no commitment. Success metrics are agreed in writing before the pilot begins; if those metrics are not met during the pilot period, you may walk away at no cost and with no further obligation. For Production customers, credits are handled on a case-by-case basis; service-availability credits, if any, are governed by the order form.

We keep ours; you keep yours. We do not train on your voice. We need a narrow license to actually run the service for you.

Our intellectual property

TransVoix and its underlying technology — including the translation pipeline, orchestration methods, voice modeling systems, glossary tooling, software, documentation, and trademarks — are owned by TransVoix and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the service in accordance with these Terms, and nothing else.

Your content

Your voice audio, transcripts, recordings, voice clones, and call metadata ("Your Content") remain yours. We do not claim ownership of Your Content.

You grant us a limited license to host, transmit, transcribe, translate, synthesize, and store Your Content solely to operate the service for you and as described in our Privacy Policy. This license ends when Your Content is deleted in accordance with the retention rules described there.

No training on your data

We do not use Your Content — including raw voice audio, voice clones, transcripts, or recordings — to train, retrain, or fine-tune any machine learning model. This is a binding commitment under these Terms, not a configurable setting.

Feedback

If you send us suggestions, bug reports, or feature ideas, you grant us a perpetual, royalty-free license to use that feedback to improve the service. We will not, however, identify you publicly as the source of any feedback without your permission.

We aim for high uptime but do not guarantee it outside of an order form. We may change, add, or remove features with reasonable notice. Material changes get email.

Translation is best-effort. Do not rely on TransVoix for emergencies, legally binding interpretation, or medical diagnosis. The service is provided "as is" outside of express written warranties.

No indirect or consequential damages. Aggregate liability is capped at the fees you paid us in the 12 months before the claim, or US$100 if you have not paid us anything.

You cover us for misuse, content you bring, and broken voice-cloning promises. We cover you if we infringe a third party’s IP. Both sides require prompt notice and cooperation.

Your indemnification of us

You will defend, indemnify, and hold harmless TransVoix and its officers, directors, employees, and agents from and against any third-party claim arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, (c) any content you transmit, record, or synthesize through the service, or (d) your breach of any representation in the voice-cloning section above.

Our indemnification of you

We will defend, indemnify, and hold harmless you from and against any third-party claim that your authorized use of the service infringes such third party’s patent, copyright, trademark, or trade secret. This obligation does not apply to claims arising from (a) Your Content, (b) your combination of the service with third-party services we did not provide, or (c) your use of the service in violation of these Terms.

Procedure

The indemnified party must give prompt written notice of the claim, allow the indemnifying party to control the defense and settlement (provided no settlement admits liability of the indemnified party without consent), and reasonably cooperate at the indemnifying party’s expense.

Talk to us first. If that fails, binding arbitration in Arizona on an individual basis. Either party may opt out of arbitration within 30 days of accepting these Terms, in writing to legal@transvoix.ai. Either party may seek injunctive relief in court for IP claims.

Informal resolution first

Before initiating any formal proceeding, the parties will attempt to resolve the dispute in good faith. The complaining party must send a written notice describing the claim to legal@transvoix.ai (or to your account email, if we are the complaining party), and the parties will meet — by phone or video call — within 30 days.

Binding arbitration

If the dispute is not resolved within 60 days of the informal notice, it will be resolved by binding individual arbitration administered by a recognized arbitration body in Phoenix, Arizona, under that body’s commercial rules. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver

EACH PARTY WAIVES THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. The arbitrator may award relief only on an individual basis and only to the extent necessary to provide relief warranted by that individual’s claim.

30-day opt-out

You may opt out of the arbitration and class-action-waiver provisions by sending written notice to legal@transvoix.ai within 30 days of first accepting these Terms. Your notice must include your name, account email, and an unambiguous statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Carve-outs

Notwithstanding the above, either party may bring an action in a court of competent jurisdiction (a) to seek injunctive or other equitable relief to protect intellectual property rights, or (b) to enforce any award rendered in arbitration.

You can close your account anytime from settings or by writing legal@transvoix.ai. We can suspend or terminate for material breach with notice. Data deletion follows the retention rules in the Privacy Policy.

By you

You may terminate your account at any time from your account settings, or by emailing legal@transvoix.ai. For Enterprise customers, termination procedures in the order form control.

By us

We may suspend or terminate your access for material breach of these Terms, with reasonable written notice and an opportunity to cure where the breach is curable. We may suspend immediately, without notice, if we reasonably believe continued use would harm other users, the service, or third parties.

Effect of termination

Upon termination, your right to access the service ends. Your data is deleted in accordance with the retention rules in our Privacy Policy. Any provision of these Terms that by its nature should survive termination — including IP, disclaimers, limitation of liability, indemnification, and dispute resolution — survives.

TransVoix is operated from the United States. You are responsible for compliance in your jurisdiction, including export controls and sanctions.

Governing law is Arizona. The boring-but-load-bearing clauses live here: severability, no waiver, no assignment, force majeure, entire agreement, and notices.

Governing law

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-law principles. Subject to the dispute-resolution section above, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction over any matter not subject to arbitration.

Severability and no waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. A party’s failure to enforce any provision is not a waiver of its right to enforce that provision later.

Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, provided the successor agrees to be bound by these Terms.

Force majeure

Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, governmental action, network outages outside the party’s infrastructure, or labor disputes.

Entire agreement

These Terms, together with the Privacy Policy and any order form, Data Processing Addendum, or Business Associate Agreement signed between you and TransVoix, are the entire agreement between the parties on this subject and supersede all prior agreements. In the event of conflict, an executed order form controls over these Terms, which control over the Privacy Policy.

Notices

Notices to you may be sent to the email address on your account. Notices to TransVoix must be sent to legal@transvoix.ai with a copy by registered mail to our registered business address, available on request.

We may update these Terms. Material changes are emailed to active accounts at least 30 days before they take effect. Continued use is acceptance.

legal@transvoix.ai for contract and dispute matters. security@transvoix.ai for security incidents. privacy@transvoix.ai for data-rights requests.